Hotline Của Vietnam Airlines

Online check-in is available on domestic & international flights operated by Vietnam Airlines Group including Vietnam Airlines, Pacific Airlines and Vasco.

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How to check-in online

Passengers with valid tickets & confirmed seats can check-in their flights by accessing Check-in section on Vietnam Airlines’ trang web or điện thoại app. The check-in steps are as follows:

Step 1: Enter required information including: Booking reference or frequent flyer card number or e-ticket number; Passenger"s last name; Departure city. Step 2: check itinerary information;; Step 3: Enter passport information (if required by destination country); Step 4: Select seat on flight; Step 5: Receive boarding pass by one of these methods: Print a boarding pass on A4 paper; Receive a boarding pass via thư điện tử or download to mobile.

Online Check-in now

Check-in time

Passengers check-in online for their flights from 24 hours to lớn 1 hour before the scheduled departure time.

At airport For domestic flights, passengers note the following information: If not having checked baggage, passengers go directly khổng lồ the security area. If having checked baggage, passengers go khổng lồ the baggage check-in counter or check-in counter at the airport. Some notes when proceeding check-in Online check-in is not available for the following passengers: Passengers traveling with children under the age of two. Passengers traveling on flights operated by other airlines (except for airlines belonging khổng lồ Vietnam Airlines Group including Vasco và Pacific Airlines). Check-in can be proceeded each time for a maximum of 9 passengers. If a booking has more than 9 passengers, please check-in online multiple times for passengers in the same booking reference. If there are multiple e-tickets for the same itinerary in the same PNR, please check in at the airport.

With kiosk check-in, passengers can actively select their seats, rapidly finish the self check-in process, & obtain their boarding pass there.

How to lớn check-in

Passengers can check-in quickly through the following 5 steps:

Step 1: Select the language;

Step 2: Enter the booking reference, e-ticket number, or frequent flyer number (if the passengers has provided the membership card number when booking); Step 3: Select the passenger to lớn be checked in; Step 4: Choose a seat on flight; Step 5: Print boarding pass.

Passengers without checked baggages can go directly to immigration/security area after self-checking in. Please check in at the airport"s check-in counter or drop-off counter if you have checked baggage.

Check-in time

For domestic flights, kiosk check-in is available between 24 hours & 45 minutes prior to departure, & between 24 hours and 60 minutes prior lớn departure for international flights.

Passengers are advised to lớn prepare and bring all necessary documents for the entire journey.

Some notes when proceeding check-in Kiosk check-in bởi vì not apply to lớn the following passengers: Passengers traveling with children under the age of two; Passengers who are banned from flying or need lớn have their card authentication information checked; Groups of more than 4 people for domestic flights or booking as group passengers for international flights; The airports that accept kiosk check-in for flights operated by Vietnam Airlines Group (Pacific Airlines, Vasco, Vietnam Airlines) include: Vietnam Domestic flights: cat Bi (Hai Phong), Cam nhãi nhép (Nha Trang), domain authority Nang (Da Nang City), Noi Bai (Hanoi), tan Son Nhat (Ho đưa ra Minh City), Vinh (Vinh). International flights: Noi Bai (Hanoi), chảy Son Nhat (Ho chi Minh City). Japan: Fukuoka (Fukuoka), Kansai (Osaka), Narita (Tokyo), Haneda (Tokyo). Germany: Frankfurt (Frankfurt). England: London Heathrow (London).

The most notable benefit of telephone check-in service is the ability to kiểm tra in with only one call. There will be more time for passengers to get ready for the upcoming thrilling excursion.

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Telephone check-in services apply to lớn domestic flights leaving from rã Son Nhat Airport (Ho đưa ra Minh City) or Noi Bai Airport (Hanoi) và operated by Vietnam Airlines Group (Pacific Airlines, Vasco, Vietnam Airlines).

How lớn check-in

Passengers can easily kiểm tra in with just 4 steps:

Step 2: Confirm itinerary information; Step 3: Select seats on the flight; Step 4: Choose lớn receive your boarding pass via email or receive it directly at the airport check-in counter.Check-in time

Phone check-in needs to lớn be done between 12 & 02 hours before the scheduled departure time.

At airport

Passengers note the following requirements:

If not having any checked baggage, passengers go directly to lớn the security area. If having checked baggage, passengers go lớn the baggage check-in counter or check-in counter at the airport.Some notes when proceeding check-in Passengers who require special services such as unaccompanied minor, stretcher/oxygen tank service, etc. Please check in at the airport. Call fee: VND 5,000/minute.
Documents khổng lồ prepare

Before approaching the check-in counter, passengers are encouraged to lớn prepare their tickets và identity documents. Please refer khổng lồ Travel Documents section for more details.

Check-in timeCheck-in time varies from domestic lớn international flights operated by Vietnam Airlines: Check-in time for domestic flights is from 02 hours lớn 40 minutes before departure time. Check-in time for international flights is from 03 hours lớn 50 minutes before departure time. However, check-in counters for Vietnam Airlines flights at Charles de Gaulle Airport (CDG), Frankfurt Airport (FRA), Heathrow Airport (LHR) & San Francisco (SFO) will close 60 minutes before to departure time.

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Check-in for cooperation flights

Customers should kiểm tra in at the operator"s counter if they purchase tickets under code-share agreement between Vietnam Airlines and another carrier, in which the other carrier operates the flight. Passengers should carefully đánh giá the information on their tickets and the operator"s website lớn determine the precise opening và closing time of the check-in counters.

Some notes when proceeding check-in

• In case of scheduled change, the check-in counter"s opening & closing time will be changed accordingly.• In order to complete the flight processes, passengers are advised to lớn arrive at the airport in time.• After the check-in counter closes, baggages are not accepted & passengers are refused lớn board.